Compliance and documented handling

Every load is checked before it is booked. We look at what the material is, how much there is, its condition and where it sits. That tells us whether we can take it and how it needs to travel. If something doesn't fit, we tell you before anything moves.

Send us a short description of the material. Give an approximate quantity and its condition. Tell us the site address and where the material is stored.

For containers such as IBCs and drums, tell us what they held before. Labels help, so leave them on until we have seen them. A photo of the load often answers most of our questions.

If the load changes, tell us before pickup. A new material, extra containers or damaged packaging all need a fresh check.

Name one person at your site who can say what is ready to go. That person signs off the load on the day.

Tell us about the loading entrance, the floor level and any access limits. Let us know if a forklift is available, or if the material is upstairs or behind other stock. If equipment needs to be disconnected first, agree who does that before the pickup date.

Keep anything still in use well away from the load. On the day, the driver takes only what was agreed.

If the load includes computers, drives or phones that hold data, say so in your first message. Tell us whether you want the data wiped or the drives destroyed. The person who owns that equipment in your business should confirm this before pickup.

The same goes for stock that must be destroyed rather than recycled. Tell us the product, the quantity and how it is packed. Keep it apart from live stock so nothing is collected by mistake.

If your business uses purchase orders or asset numbers, send them when you book. Read more about paperwork for these jobs.

We service all of metropolitan Melbourne, and regional Victoria for volume. Business and industry only. We don't offer residential services.

Send the material, quantity, condition and site details through our contact page. We reply by email and tell you if we need anything else. A pickup date is set once the job is agreed.